Ramada by Wyndham Downtown Dubai is a 4-star deluxe property located in “The Centre of Now” – a vibrant and widely popular district known for the UAE’s most famous landmarks and an equally unique lifestyle signature.
Calling all mini Attenborough's, Dubai's famed indoor tropical bio-dome takes the thriving Dubai café scene to the next level..
With an exquisitely refurbished "rainforest themed" terrace, The Green Planet Cafe is open daily from 10:00 am to 6:00 pm and is the number one spot to embark on the ultimate jungle-esque family breakfast, lunch or dinner.
Refuel before or after an exciting visit to The Green Planet. From witnessing over 2000 of the colorful cichlids, snapping a picture with the sleepy sloths or holding the creepy crawlies to taking a journey at the Creatures of Night, there's plenty to keep the entire family entertained!
Need Something Cleared Up? Here Are Our Most Frequently Asked Questions.
Last Updated: 05 July 2022
We are committed to protecting and respecting your privacy. This Privacy Notice (the “Notice”) governs the collection and use of personal data by Dubai Holding Entertainment LLC and its affiliates or any company it controls. It explains how and why we use your personal data and applies to the personal data that you provide us directly, or which we may obtain from other sources.
We may use your personal data for any of the purposes described in this Notice, or as otherwise stated at the point of collection. For more information about Dubai Holding Entertainment please see www.dubaiholding.com
References to "our", "us" or "we" within this Notice are to Dubai Holding Entertainment LLC, a company incorporated under the laws of Dubai with commercial license number 571778, and whose registered office address is at P.O. Box 500666, Dubai, United Arab Emirates; tel: +971 4 3622000, privacyoffice@dhentertainment.ae.
Dubai Holding Entertainment LLC is the data controller of your personal data. We decide how and why your personal data is processed, either alone or jointly with others.
If you visit our venue or use our facilities and services, the entity which manages the relevant venue, facility or service will also be a data controller in respect of your personal information. You can access a ‘Data Controller List’ here, which sets out all of the different Dubai Holding Entertainment LLC entities and their contact details. This will enable you to identify the relevant Dubai Holding Entertainment LLC entity that holds, processes, and secures your personal data and is the data controller in relation to your personal data.
If you have any questions about this Notice, the use of your data, or would like to be directed to our Data Protection Officer, please contact privacyoffice@dhentertainment.ae
| Entity name | Location | Contact details |
|---|---|---|
| Dubai Holding Entertainment LLC | Dubai, UAE | customersupport@dhentertainment.ae |
| DH Media and Entertainment LLC | Dubai, UAE | |
| Ain Dubai LLC | Dubai, UAE | info@aindubai.com |
| Ain Dubai Lounge (Branch of Ain Dubai) | Dubai, UAE | |
| Meraas Leisure and Entertainment LLC | Dubai, UAE | customersupport@dhentertainment.ae |
| Arabian Radio Network LLC | Dubai, UAE | info@arn.ae |
| Arabian Radio Network FZ LLC | Dubai, UAE | Info@arn.ae |
| Done LLC | Dubai, UAE | info@doneevents.com |
| Done LLC (Branch) | Dubai, UAE | privacyoffice@dhentertainment.ae |
| Global Village Dubai LLC | Dubai, UAE | info@globalvillage.ae |
| Global Village Dubai LLC (Branch) | Dubai, UAE | Info@globalvillage.ae |
| Multi Platform Network LLC | Dubai, UAE | privacyoffice@dhentertainment.ae |
| Orb Entertainment LLC | Dubai, UAE | privacyoffice@dhentertainment.ae |
| Roxy Cinema LLC | Dubai, UAE | |
| Cinema Box Park (Branch of Roxy Cinema LLC) | Dubai, UAE | |
| Cinema Al Khawaneej (Branch of Roxy Cinema LLC) | Dubai, UAE | |
| Cinema City Walk (Branch of Roxy Cinema LLC) | Dubai, UAE | |
| Cinema Dubai Hills (Branch of Roxy Cinema LLC) | Dubai, UAE | |
| Meraas Entertainment and Destination LLC | Dubai, UAE | |
| C Brz The Beach (Branch of Meraas Entertainment and Destination) | Dubai, UAE | |
| Dubai Arena Operations LLC | Dubai, UAE | |
| Meraas Leisure and Entertainment LLC | Dubai, UAE | |
| Green Planet LLC | Dubai, UAE | |
| DXB Entertainments LLC | Dubai, UAE | |
| Dubai Parks and Destination Management LLC | Dubai, UAE | |
| DXB Project and Management Services LLC | Dubai, UAE | |
| Motiongate Operations LLC | Dubai, UAE | |
| LL Dubai Theme Park LLC | Dubai, UAE | |
| LL Dubai Operations LLC | Dubai, UAE | |
| LL Dubai Hotel LLC | Dubai, UAE | |
| RMDXB Dubai LLC | Dubai, UAE | |
| Jump X Inflatable Park LLC | Dubai, UAE | |
| Neon Galaxy Indoor Playground (Br. of Jump X Inflatable Park LLC) | Dubai, UAE | |
| BWP Operations LLC | Dubai, UAE | |
| Dubai Parks Hotel LLC | Dubai, UAE | |
| River Park LLC | Dubai, UAE | |
| Al Mashowa (Branch or River Park) | Dubai, UAE | |
| Chickadees (Branch of Riverland) | Dubai, UAE | |
| The Keg (Branch of Riverland) | Dubai, UAE | |
| Viva Ristorante (Branch of Riverland) | Dubai, UAE |
In this Notice we refer to “processing” your “personal data”.
Processing is taken to mean anything that is done to or with personal data (including simply collecting, storing or deleting that data).
Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.
We process different categories of personal data to enable us to provide services to you, and as further described below.
Contact Details: Includes but is not limited to address, email address and telephone number.
Identification Data: Includes but is not limited to name, title, company and individual physical description.
Personal Information: Includes but is not limited to date of birth, age, gender, nationality, passport, marital status, signature, country of residence, photograph, family, voice recording, religion, languages spoken, place of birth, emergency contact details, insurance details and driving license number.
Web Data: Includes but is not limited to cookies, user activity logs, IP address, social media profile and website visitor interaction data.
Health Data: Includes but is not limited to health, allergies, dietary requirements, medical information forms and notes and disability records.
Financial Data: Includes but is not limited to card details and bank details.
The reason these categories of personal data are processed, along with our legal basis for doing so, are set out in the table below.
Description of Processing
Purpose for Processing
Category of Personal Data
Legal Basis
We process your personal data when managing and fulfilling bookings, reservations and requests.
Customer service and processing/fulfilling orders and transactions
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data
Contract, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data during your visit (e.g. in order to provide Wi-Fi to you).
Customer Service
Contact Details, Identification Data, Personal Information, Web Data and Travel / Stay Information
Consent and Legitimate Interest
We process your personal data in order to collect, manage and analyse membership information
Maintaining / Servicing Accounts
Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data
Consent, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data in order to conduct surveys, obtain feedback and manage and progress complaints as necessary.
Customer Service
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data
Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data for marketing purposes, such as personalising offers for you, as well as for analytics purposes.
Advertising / Marketing Services, Analytics Services
Contact Details, Identification Data, Personal Information, Web Data, Travel / Stay Information and Financial Data
Consent and Legitimate Interest
We process your personal data for service and quality monitoring purposes.
Customer Service
Contact Details, Identification Data, Personal Information and Financial Data
Legitimate Interest
We process your personal data in relation to incidents and accidents.
Health and Safety
Contact Details, Identification Data, Personal Information, Web Data, Health Data and Travel / Stay Information
Legal obligation, Vital Interest, Legitimate Interest and when processing special category personal data - Health Exemption
We process your personal data for invoicing purposes.
Account Management
Contact Details, Identification Data, Personal Information and Financial Data
Contract
We process your personal data in order to comply with legal requirements and exercise or defend legal claims.
Litigation & Disputes
Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information
Legal obligation, Legitimate Interest and when processing special category personal data - Legal Claims Exemption
We process your personal data for competition and event purposes.
Customer service and processing/fulfilling orders and transactions
Contact Details, Identification Data, Personal Information, Health Data, Travel / Stay Information and Financial Data
Contract, Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data in order to provide medical care where required. This includes COVID-19 processes and procedures
Health and Safety
Contact Details, Identification Data, Personal Information, Health Data and Travel / Stay Information
Consent, Vital Interest and Legal obligation and when processing special category personal data - Health or Social Care Exemption
We process your personal data in order to improve the services we provide.
Customer Service
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data
Legitimate Interest and when processing special category personal data - Explicit Consent
We process your personal data for management and audit of our business operations including accounting
Audit Purposes and Financial Management
Contact Details, Financial Details, Personal Information, Identification Data, Health Data, Travel / Stay Information
Legitimate Interest and when processing special category personal data - Health Exemption
We process your personal data for security purposes and to ensure secure backup and archival of IT Systems.
Security Purposes
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data
Legitimate Interest and when processing special category personal data – Legal Claims Exemption
We process your personal data for identifying, investigating and mitigating incidents, such as if a personal data breach occurred
Security Purposes
Contact Details, Identification Data, Personal Information, Web Data, Health Data, Travel / Stay Information and Financial Data
Legitimate Interest and when processing special category personal data – Legal Claims Exemption
We have CCTV cameras across our premises, in all entrances to our buildings and in public areas such as our restaurants and lounges. We use CCTV in order to better ensure the safety and security of our guests and our staff. It is in our legitimate interest to process any personal data captured. Your personal data will not be kept longer than necessary to meet the purposes detailed above. CCTV signage is in place where required by local laws or regulations.
We also receive some information about you from third parties. These are further detailed below:
Medical Service Providers: As necessary, we obtain your personal data from medical service providers when accidents and incidents occur, as well as in order to provide medical care when required.
Travel and Websites: As necessary, we obtain your personal data from online travel agent websites for membership information purposes, to manage and fulfil bookings, to facilitate the check-in and out process, to manage complaints, in relation to competitions and events and in order to provide medical care when required.
Financial Service Providers: As necessary, we obtain your personal data from financial service providers for membership information purposes and to manage and fulfil bookings.
Social Media Platforms: As necessary, we obtain your personal data from social media platforms for analytics purposes, in order to manage and progress complaints, for marketing purposes, in order to improve the services provided and to conduct surveys. To the extent necessary, we may also receive your personal data from other entities within Dubai Holding Entertainment’s holding company and/or group of companies.
Legitimate Interest: Where we rely upon legitimate interest as a lawful basis, we have balanced your rights and freedoms against our interests, or those of any third parties, and determined your rights are not infringed. Legitimate Interest is where your personal data is processed for either our own interests or the interests of third parties. This can include commercial interests, individual interests or broader societal benefits.
Your personal data will not be kept longer than necessary to meet the purposes detailed above. The criteria that we use to determine how long we will keep your personal data includes the period of time during which we have an ongoing relationship with you, and whether we have a legal obligation to store it (for example, for accounting purposes or for litigation, or regulatory investigations purposes).
Should retention of your personal data no longer be required we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.
Where necessary to fulfil the purposes described in this Notice, we shall disclose your personal data to certain third-parties, vendors and service providers or affiliated employees, contractors and entities as described below.
To the extent necessary, and where we have a legal basis to do so, we will also share your personal data with other entities within the Dubai Holding Entertainment group of companies, including any subsidiaries and holding companies.
Where we share personal data, we do so with the following parties for the following purposes:
Category of Third-Party
Purpose for Disclosure
Legal and professional advisers
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims, Competition and events and IT security
Health Providers
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and Medical care
Finance Providers
Accident and Incidents, Comply with legal requirements and exercise or defend legal claims and IT security
Government Bodies
Accident and Incidents, Bookings / reservations / providing services, IT security and Medical care
Membership Associations
IT security, Marketing and Memberships
IT, digital, technology and telecoms
Analytics, Bookings / reservations / providing services, Marketing and Memberships
Transport and Leisure Providers
Bookings / reservations / providing services, Complaints, Competition and events and Improve customer experience
Marketing and Research Services
Bookings / reservations / providing services and Marketing
Education and Childcare Providers
Bookings / reservations / providing services and IT security
Where we have a lawful basis to do so, we will use your personal data to evaluate certain personal aspects about you, such as to analyse or predict aspects concerning your economic situation, personal preferences, interests, reliability, behavior, location or movements. This is known as “Profiling”. We only conduct profiling where it will not have a legal or other significant effect on you. We undertake profiling to help tailor our marketing to you.
When processing your personal data, we may transfer this to third parties based in other countries, to the extent necessary to fulfil the purposes described in this Notice. Dubai Holding Entertainment LLC forms part of Dubai Holding LLC and its subsidiaries. Your personal data may be transferred within this group of companies, as well as to Dubai Holding Entertainment`s LLC subsidiaries and holding company. Such transfers shall always be done in compliance with relevant data protection laws.
For transfers of personal data from the UK and European Economic Area (“EEA”) we transfer personal data to entities outside the EEA, under the EU Standard Data Protection Clauses. Further information about transfers can be obtained by contacting us using the following email address privacyoffice@dhentertainment.ae.
To the extent required, we will also transfer your personal data to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable laws and requirements.
Dubai Holding Entertainment LLC has implemented technology and operational security measures in order to protect personal data from loss, misuse, alteration or destruction. Only authorized persons are provided access to personal data; such individuals have agreed to maintain the confidentiality of this personal data.
You have certain rights relating to your personal data. However, these rights can differ depending upon the country in which you are located. That country’s law will determine which rights apply and in what instances.
Right to withdraw consent
Where you have provided your consent to us, you will always have the right to withdraw this at any time. You can do this by either following the information provided at the time you provided your consent, or by contacting us using the following email address privacyoffice@dhentertainment.ae. The withdrawal of consent will not affect any processing that was based on consent before its withdrawal.
Right to request correction of your personal data
You will always have the right to request that we correct any personal data that we process about you that is inaccurate or incomplete. You can do this by contacting us at privacyoffice@dhentertainment.ae.
European Data Protection Rights
Where the General Data Protection Regulation applies, you are also provided with additional rights. This allows you, subject to certain conditions, to:
It is important to understand that these rights are not absolute (e.g. their application may depend upon the legal basis we rely upon to process your personal data) and that we may require further information from you (e.g. to confirm your identity) in order to action your request.
If the General Data Protection Regulation applies, you also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.
Where we use cookies, you can also control the data stored by cookies and withdraw consent to cookies by using the browser-based cookie controls described on our websites.
Cookie Policy
If you want to exercise any of the rights set out above or have any questions or concerns about how we treat your personal data, please contact us at privacyoffice@dhentertainment.ae or by writing to us at: Dubai Holding Entertainment LLC: P.O. Box 500666, Dubai, United Arab Emirates . Please include your reply address when you write to us.
We keep this Notice under regular review. We reserve the right, at our discretion, to change, modify, add or remove sections of this Notice at any time. You are also encouraged to review this Notice from time to time for updates. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection laws..
Porcupines are large rodents with coats of sharp spines, or quills, that protect them against predation.
Porcupines are large rodents with coats of sharp spines, or quills, that protect them against predation.
Terms & Conditions
Our Tamandua Anteater is a native from Mexico, central and South America, and as an omnivore, he loves eating ants and termites. He’s partial to avocado and banana too! With his 40cm long worm-like tongue, he has no trouble devouring his food!
Native to Colombia this super cute new world monkey can be found darting amongst the vegetation. Highly distinctive in appearance, with his long hairy tuft and sweet face, he is one of just 6000 remaining in the world, his species becoming extinct.
He might be a sssssssslippery sort but you won’t miss him as he’s quite a size! Our Burmese python is a dark-coloured non-venomous snake originating in South East Asia, and he’s another of our reptilian friends living in creatures of the night exhibits.
Our fantastic flying foxes who are resident in our fabulous bio-dome! Spreading their incredible 1.8 metre wingspan above you makes them hard to miss!
Two ginormous snakes have made our four-storey biodome their home! Living in creatures of the night exhibits, the two huge anacondas measure four metres in length and are a real sight to behold.
All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.
The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.
The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].
The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.
Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.
In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.
As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.
As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.
We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.
All information submitted to Meraas via the Site shall be deemed and remain the property of Meraas who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Site provides Meraas through the Site, subject to any obligations of confidentiality or privacy regarding submitted information as agreed by Meraas, or specifically set forth on the Site in its Website Privacy and Cookies Policy, or as otherwise specifically agreed or required by law. Please refer to the Website Privacy and Cookies Policy for more details https://www.meraas.com/en/cookies-policy
These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.
We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.
By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.
